Case Study: Zoho One Implementation for DGMark Solutions
Client Overview
Company: DGMark Solutions
Website: dgmarkagency.com
Industry: Digital Marketing & IT Services
DGMark Solutions operates multiple business units in the digital marketing and IT services domain. As the
organisation scaled, they required a unified platform to centralize operations, automate processes, and
ensure seamless coordination across teams.
Challenges
- Disconnected tools leading to inconsistent data
- Manual follow-ups and repetitive processes
- Lack of real-time visibility across operations
- Difficulty managing multiple business units
Solution Provided
Worthy Desk implemented Zoho One using:
- Zoho CRM
- Zoho Books
- Zoho Mail
- Zoho WorkDrive
- Zoho Social
- Zoho Desk
- Zoho Creator
Implementation Highlights
Zoho CRM
- Centralized lead and client management
- Sales process automation across business units
Zoho Books
- Accounting, invoicing, and GST management
- Automated financial workflows
Zoho Mail & WorkDrive
- Professional email setup with domain configuration
- Secure document storage and team collaboration
Zoho Social
- Centralized social media management
- Scheduling and campaign tracking
Zoho Desk
- Customer support ticketing system
- SLA management and automation
Zoho Creator
- Custom applications for business-specific workflows
- Tailored automation and logic implementation
Worthy Desk ensured smooth onboarding, role-based access setup, user training, and ongoing support.
Results
- Fully organized and centralized operations
- Improved team coordination
- Faster workflows and response times
- Complete visibility across sales and service processes
- Scalable system for business growth
Client Feedback
“Mohit and his team implemented Zoho One for both of our businesses at DGMark Solutions. They helped
us with every step and resolved all our queries. We had a great experience working with Worthy Desk and
highly recommend them for Zoho One implementation.”