Case Study: Zoho One Implementation for DGMark Solutions
Client Overview
Company: DGMark Solutions
Website: dgmarkagency.com
Industry: Digital Marketing & IT Services
DGMark Solutions operates multiple business units in the digital marketing and IT services domain. As the organisation scaled, they required a unified platform to centralize operations, automate processes, and ensure seamless coordination across teams.
Challenges
DGMark Solutions was managing operations through multiple disconnected tools. This led to challenges such as inconsistent data, manual follow‑ups, lack of real‑time visibility, and difficulty managing operations across their different business units. They needed a fully integrated system to bring everything under one
platform.
Solution Provided
Worthy Desk implemented Zoho One with a strong focus on the following core applications: Zoho CRM, Zoho Books, Zoho Mail, Zoho WorkDrive, Zoho Social, Zoho Desk, and Zoho Creator for custom functionality.
The implementation covered:
- A centralized Zoho CRM setup for handling all leads, clients, and sales processes across both businesses.
- Zoho Books configured for accounting, invoicing, GST management, and automated financial workflows.
- Zoho Mail setup with proper domain configuration and team collaboration structure.
- Zoho WorkDrive implemented for secure storage, team folders, and business document organization.
- Zoho Social integrated to manage all social media platforms and scheduling from a single dashboard.
- Zoho Desk deployed for customer support ticketing with SLAs, automation, and multi-channel support.
- Zoho Creator used to build custom applications and functionalities tailored to DGMark Solutions’ unique operational requirements.
Throughout the project, Worthy Desk ensured smooth onboarding, role-based access setup, user training, and complete support for all queries and configurations.
Results
The implementation of Zoho One helped DGMark Solutions achieve fully organized operations across both businesses. They experienced improved team coordination, smoother workflows, faster response times, and complete visibility over sales and service activities. The system now supports their growth with scalable, automated processes.
Client Feedback
“Mohit and his team implemented Zoho One for both of our businesses at DGMark Solutions. They sorted and helped with each doubt. Had a really good experience with Worthy Desk. Highly recommend Worthy Desk for Zoho One implementation.”